Privacy Policy
Last updated: December 2025
Introduction
NativeMind LTD ("we," "our," or "us"), based in Kigali, Rwanda, operates QwikoTripsPro, a software-as-a-service platform designed for tour operators and Destination Management Companies (DMCs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Personal Information
When you register for QwikoTripsPro, we may collect:
- Full name and contact information (email, phone number)
- Company name and business details
- Billing and payment information
- Login credentials
Usage Data
We automatically collect information about how you use our platform, including:
- Browser type and device information
- IP address and location data
- Pages visited and features used
- Time and date of access
Business Data
As part of our service, you may input business data including:
- Trip and itinerary information
- Traveler and client details
- Supplier and resource information
- Financial and booking records
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the QwikoTripsPro platform
- Process transactions and send related notifications
- Improve, personalize, and expand our services
- Communicate with you about updates, support, and marketing (with consent)
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
Data Protection & Security
We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
Data Sharing & Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our platform
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: For any other purpose with your explicit consent
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access and obtain a copy of your data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.
International Data Transfers
Your information may be transferred to and processed in countries other than Rwanda. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of QwikoTripsPro after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: